后瑞飙车 发表于 24-2-2 14:43:38

曝光一个京东商家

我1月31号在他们家买了一辆车，但是物流迟迟没有更新，商家说过年期间物流不可控也不能保证5号(我回老家)我能收到货，于是申请退款(未收到货)。

卖家不退，说是我这边拒收，然后等快件寄回去，他们收到退回的快件后，才给我退款。他们给出的理由是：物品在路上，它们没法控制物流。

但是，这完全就是无稽之谈。我到京东买其他东西，如果没收到货，申请退款都能尽快地给我退掉，然后卖家那边也能把物流给拦下。

很耐心的和客服沟通了，就是各种揣着明白装糊涂。

帖子发出去后，也会发链接给商家客服。

PS：2号14:50分，邮政来电告知快件一个小时前已经到了邻近城市。不过瞧这商家的服务，我就没打算撤回退款申请。原本购买的时候还问了关于售后的一些情况，现在看来日后在售后方面没准也是各种麻烦。
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后瑞飙车 发表于 24-2-2 14:54:53


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后瑞飙车 发表于 24-2-2 21:35:08

下午还坚持说，发出去的快件没法中途收回，这下自己打脸了。
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